We offer a number of services to provide a full experience for museum visitors of all abilities. While we can’t guarantee all accommodations, we will try our best to fulfill your request. If you have any questions about services beyond those listed below, please email Robert Nicholl, WAM’s Visitor Experience Coordinator, at email@example.com.
American Sign Language Interpretation
We are happy to provide ASL interpretation for tours and programs with at least two weeks’ advance notice. To make a request, please contact firstname.lastname@example.org.
Assistive Listening Devices
Devices are available for tours and certain programs with at least two weeks’ advance notice. For tours, this request can be made in our guided tour scheduling form. To make a request for an event, please contact email@example.com with at least two weeks’ advance notice.
Baby Changing Stations
There are baby changing stations located in all restrooms.
A fully accessible, single stall gender neutral restroom is available on the first floor behind theVisitor Services front desk. Fully accessible gendered restrooms are located on the second floor of the museum, and can be accessed by an elevator or stairs.
Large print labels are available at the Visitor Services desk for all permanent collection galleries and featured exhibitions.
If you would like a tour in a language other than English, please note that in our guided tour scheduling form and we will do our best to identify an interpreter.
Services such as Metro Mobility should be instructed to drop off and pick up passengers in front of the museum on East River Parkway. When visitors enter through the push button doors, they will be on Level A. From here, visitors may take the elevator to Level 1 for the galleries or Level 2 for administration offices.
Memory Care Tours
Tours for memory care patients engage individuals across the spectrum of memory loss with their family, friends or care partners. Schedule a memory care tour.
Service animals are welcome in the museum.
Strollers and Bags
Baby strollers are permitted in the galleries. Large bags and backpacks must be left at the Visitor Services desk. A limited number of lockers are available.
WAM is accessible to visitors who use mobility devices or prefer to avoid stairs. This includes all entrances and galleries. All entrances and public areas are accessible. There are two wheelchairs available on a first-come, first-served basis from at the Visitor Services desk. The museum, including all galleries, are ADA accessible.
Food and drinks are not permitted in the galleries, though they are permitted in Riverview Gallery, the museum’s public gathering space.
Photography and videos (without flash or a tripod) in WAM’s public spaces and museum collection galleries for personal, noncommercial use is permitted. All commercial use photography and video must have prior approval and requires a permit and contracting fee. Contact Michael Curran, WAM’s Communications Associate, at firstname.lastname@example.org, to make a request.